March 2023 Industry Report: Meeting Evolving Consumer Needs with Mobile Payments

Consumer demand for mobile payment options is on the rise. The pandemic accelerated guests' desire for these kinds of frictionless, cardless payment options. Despite the desire for safety and data security, convenience is, by far, the biggest motivator for using mobile payments. 

The number-one action restaurant brands can take to streamline payments and reduce fraud chargebacks, and friction is to implement mobile payments. In our March 2023 Industry Report, “Meeting Evolving Consumer Needs with Mobile Payments,” you’ll learn:  

• The benefits of mobile payment technologies 
• The difference between digital and mobile wallets—terms often used interchangeably, but that have key differences 
• How digital payments have evolved in recent years
• Which mobile payment options guests expect 
• Top brands’ strategies for mobile wallet 

This research was compiled by the Bounteous restaurant and convenience strategy team.

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